Shipping Policy

Order Processing

All orders placed on Haus Of Tre Li are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and dispatched, you will receive a confirmation email along with tracking information.

In periods of high demand, order processing may take slightly longer.

Shipping Locations

We currently ship to customers worldwide, including the United States and international destinations where shipping services are available. Some products may have shipping restrictions depending on size, weight, or destination.

Estimated Delivery Time

Delivery times depend on your location and the shipping carrier used.

  • United States: 5–10 business days
  • International Orders: 7–20 business days

Please note that delivery times are estimates and may vary due to customs clearance, courier delays, or peak seasons.

Shipping Charges

Shipping costs are calculated at checkout based on:

  • Shipping destination
  • Package weight and size
  • Shipping method selected

For certain promotions, we may offer free shipping on selected products or orders.

Order Tracking

Once your order is shipped, you will receive a tracking number via email so you can monitor your shipment in real time. Tracking details are typically activated within 24–48 hours after dispatch.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, and additional charges may apply depending on the regulations of your country. These fees are the responsibility of the customer and are not included in the product price or shipping cost.

Shipping Delays

While we work closely with our shipping partners to ensure timely delivery, delays may occur due to:

  • Weather conditions
  • Customs clearance
  • High shipping volume
  • Carrier disruptions

In such cases, we appreciate your patience and understanding.

Lost or Damaged Packages

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with photos of the package and product.

If a package is lost in transit, we will assist in opening a claim with the shipping carrier and work toward a resolution.

Incorrect Shipping Address

Please ensure that your shipping address is correct before placing an order. Haus Of Tre Li is not responsible for delays or additional costs caused by incorrect address information.

Contact Us

If you have any questions regarding shipping, please contact our support team:

Email: support@hausoftreli.com
Phone: +1 (888) 383-2325

Monday - Friday | 9am - 5:00pm, MST
10100 N Central Expy # 600, Dallas, TX 75231