Classic Cascade Candle

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Our website caters to your convenience by accepting various payment methods, including major credit cards like Visa, Mastercard, and Discover, as well as debit cards. This diverse range ensures a seamless and secure checkout process for our customers.

For those seeking flexibility in managing expenses, we've partnered with Affirm. This service enables you to spread the costs of your purchases over time through convenient installments. Enjoy your selected items while having the freedom to structure payments according to your budget.

To enhance your shopping experience, take advantage of our ongoing promotion. Use the discount code "HAUSOFTRELI" during checkout to enjoy a 10% discount on everything. This exclusive code allows you to save while indulging in our diverse range of products.

Any further questions, our team is available on WhatsApp, Social Media Accounts, Emails, Live Chat & Phone to assist at any time. Happy shopping!

Our dedicated customer service team is here to assist you every step of the way. Whether you have questions about navigating our website or specific product inquiries, feel free to reach out. You can contact us

WhatsApp, Email, Phone, Live Chat, Houzz or through our Social Media accounts (@hausoftreli).

Your satisfaction is our priority, and we're ready to provide the support you need for a seamless shopping experience.